Subscription fees for paid plans are generally non-refundable. However, if the Service becomes unavailable due to an issue caused by us (as the provider) and remains unavailable for more than 24 hours, you may be eligible for a prorated refund of the applicable subscription fee for the period of unavailability. Refunds for provider-caused outages are processed to the original payment method within 5–7 business days of approval.
You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current billing period (monthly or annual); no refund is issued for the remainder of a paid billing cycle after cancellation.
Refund requests must be submitted through the in-app Support form or via email to contact@xcellgen.in within 7 calendar days of the charge. Requests submitted after this period will not be considered. All requests are reviewed on a case-by-case basis and approved requests are processed within 5–7 business days.
Any free trials or promotional credits offered are non-refundable and non-transferable. They cannot be combined with other offers or exchanged for cash or account credit beyond their stated value.
Questions about refunds or to request cancellation, please contact us at contact@xcellgen.in or via the in-app Support form. Our team is located at [CONFIRM: registered business address].
Last updated: 2026-07-11